kieran Kenneally

Review of The Cliff House Hotel - The Cl...

It's amazing the effect the wrong sentence can hav...

It's amazing the effect the wrong sentence can have on your experience in a 5 Star establishment with 1 Star training.
Went in here with my Son after a long walk in the area and on appraisal from the waiter of us was asked, "are ye just here for drinks?"
It was the sheer judgement of the question, implied slight and general rudeness that was just so unprofessional and made my Son uncomfortable. He might as well have said, are ye in the right place, the AA meeting is down the road!
The correct question every time, in a well trained member of staff is, will ye dining with us today or will ye be dining with us this evening. Simple, correct, polite. Ruined an otherwise nice day out with my Son.