I am disappointed with the first experience under ...

I am disappointed with the first experience under (hp brand). I just bought a notebook. phavillion which is the top secondary from omen, but what is 15 days after the call, the pan lacks the problem screen And more than a technician will come to fix it for one week Is this the customer care? And why there is no service center in KM. Because? The point is that I work in the computer and have to wait for you like this. I also ask for answers from you. Because I feel very guilty And how will you have corrective measures to help?