I recently used the services of ABSI/COMPASS to he...

I recently used the services of ABSI/COMPASS to help me navigate through some complex financial matters. While the team was knowledgeable and courteous, I found the process to be a bit confusing. The advice offered was helpful, but I had expected a more straightforward approach. On the positive side, they were always prompt in responding to my queries and were patient in explaining things. However, I feel that there is room for improvement in terms of simplifying the process for clients. Overall, a decent experience with potential for improvement. The staff's professionalism and willingness to assist were commendable, but a more streamlined approach would enhance the overall service. 🤔