Anna Ordonez

Review of San Benito Health Foundation

I could not believe what poor customer service I r...

I could not believe what poor customer service I received from most of the health clerks. I needed a referral and the staff were completely incapable. They referred me to a Doctor who didn't accept my insurance and when I brought it to their attention they referred me to another Doctor who also didn't take my insurance.They avoided my calls and when I went in to ask for the clerk who was helping me they all lied and said she wasn't in day after day. I finally had to call my Blue Cross provider myself to be referred. They never apologized. Also, my children and I have arrived for appts and we've been told,"Sorry the Dr./Dentist won't be in today", and the few times I missed an appt. we were charged $20. I've asked to speak to someone in charge repeatedly and some clerk, 'Irma' tells me she's in charge and is completely rude and GHETTO!!!! I just found a new health care provider and dentist for my children and I.