Incredibly disappointed to have to leave such a ba...

Incredibly disappointed to have to leave such a bad review here as I was really hoping to love this bike shop. We just moved in right next door and needed our bikes reassembled after taking them apart to ship in Amtrak boxes. Brought our bikes in for full tune-ups and here's the story:

1) The first day I got my bike back I rode it to work. When I stood up about 5min into my ride, the handlebars rotated toward the ground - almost crashed and would have been way worse if I'd been commuting on a street instead of a trail which is usually the case. They failed to tighten the screws on one of the most important parts of the bike. I took it back in after tightening them myself to get home, they offered a $20 store credit. I figured they'd give a full refund but didn't wanna fight it as I was hoping to be coming there often.

2) I noticed the same day that my wheel was squeaking and chalked it up to the fenders. A couple weeks go by and it's still happening - diagnosed that it was the front brake hitting the tire. I brought it in and the front office staff, David, simply took the tire out and put it back in, which fixed it. He then proceeded to tell me that there's no way the bike left the shop in that state. I didn't want to argue and cause a scene right there, but it DEFINITELY left the shop that way and I let him know so (without asking for a credit or refund or anything). He told me that if I didn't take my tire off then someone else did. He then proceeded to say something about "being honest with him" twice in the minute before I left. Everything short of being outright called a liar.

So in summary - they gave a sloppy tune-up that could have cost me (and them) dearly had I crashed due to handlebar failure. In that same tune-up they failed to reinstall my front wheel correctly then accused me of lying when I came back to get it fixed. Bad tune-up, TERRIBLE customer service and attitudes. Even though I live so close that I've given them their mail a few times after it was delivered to my building, I'll be going to any bike shop in Boston but this one.