Marian Spencer

Review of The Asbury Group

If i could give this place ZERO STAR'S i would!!! ...

If i could give this place ZERO STAR'S i would!!! I was Employed at this location for a Year. Was one of the Top Sales persons at this location in the Pre Owned Department. I Sold my mother two cars from here. How ever on April 29th 2017 the Cadillac CTS my mother bought had issues not even two months after she had it. (Engine Replacement). I had to get Human Resources involved for them to do that. It took an additional 4 months for them to fix the car. Which she didn't get back until the end of Oct 2017. Not to mention they replaced the Cadillac Engine with a Camaro Engine!!! The issue that she's having is the fly wheel is loose. How is the fly wheel not tighten when you all ALLEGEDLY FIX THE VEHICLE? Well it's been two weeks. No Phone call from Buck yet! But to make matters worse it's two months later and yet again she's having an Issue!!! After calling the dealership over 7 times and popping up to the location. No manager is ever able to assist you. I've had the service Writer Brandon Hunter say ( Oh it's you again!) Wow what a away to treat customer's then. But once again No manager is able to assist. Shawn called me and stated that i don't understand after two months how is it loose? It's because your service tech didn't do his job! He says Buck Barton is out of town and once he get's back i will have him call you back. So we have Adam Moore - The General Sales Manager. Which he has no idea of the situation call and says, Were not going to fix the problem. But yet the Engine and parts suppose to be under warranty. So you replace the torque converter, which you have to take the fly wheel off to get to that part. But you have no idea to what happened? Really she's expected to cover the charges for what your service department failed to tighten up? UNBELIEVABLE ! Then he goes to say I'll have him (Buck Barton) contact your mother. Well it's been two weeks. No one has contacted us back regarding the status of this vehicle. I do Advise all customer's no to go here for Sales or Service!!!! Something needs to be done with the way that Mc David Honda in Irving conduct business. They have done so many of my customer's this same way i see. Also they Discriminate as well. I have so many stories that would blow your mind!!! I will be Posting a Bad Review on Every Dealer Web site i can find!!!!! Spend your Money else where and not here!!!!