Jim Duca

Review of Sheraton Boston Hotel & Towers

Be careful of their reservation system. I requeste...

Be careful of their reservation system. I requested a 1 bedroom suite and was given a smaller junior suite. Front desk at check in was totally unhelpful. I ve stayed there many many times in the same room type. You d think they could have taken a quick look at the history of my many stays. After completing a survey detailing my poor experience I was told it was all my fault. Really?