Terrible service, after ordering a gift for someon...

Terrible service, after ordering a gift for someone in july of 2015 was told it would be released in time for the holidays of 2015... enter the end of 2015 and still the package had not been processed or shipped, now it was 2016 with no word of when it would be coming, then another site offered the same item for the same price, I ordered it there it shipped within days, went back to crapcom (capcom) and in the email they stated I could cancel the order and get a refund if the order hadn't been processed which it hadn't, so I requested a refund and was told they would "look into it" Several days later I got an email saying that my order had been shipped so I couldnt change it (January 22nd) So now I was stuck with something that I couldnt return, after multiple conversations with them about the issues I had they stopped responding, why would they. they had my money and wouldn't take back the item i asked them not to send to me...