We stayed here for 2 years, however, we would rath...

We stayed here for 2 years, however, we would rather rate it 0 star if we could - just for how bad the people in the leasing office are!

1. We have experienced continuous loud party upstairs for the entire year. People were screaming and jumping all night long. We have complained a thousand times to the leasing office, but they never replied the email or address the problem. All they did was to say 'we apologize'. Who needs an apology? Can't you just do something to stop this from happening?!

2. The maintenance support is super slow! We waited weeks just for fixing the lighting bulb in the bathroom...we reported several times, and they finally sent people to fix it after we complained to the manager. There is another time when the ceiling is leaking. They just sent a person to stab the dripping bubble, and that's it! They never came back to fix the hole.

3. The staff were playing tricks with us only to charge us money when our lease was about to expire. We moved from the east coast so we did not know about the 30 day written notice rule. But on the day that's exactly 30 days prior to our lease end time, we did walk into the leasing office and told the staff that we wanted to move out because we had the noise issue. However, the staff said 'oh instead of ending your lease, you can do a transfer to another unit'. Then they gave us a quote on a unit that is not available for viewing. They even said we could wait for a few days for viewing. So, on that day, they knew our lease is expiring in 30 days, and they knew we intend to move out, but they gave us a suggestion that is totally & ONLY beneficial to themselves. So after a few days, when we checked if the quoted unit is available for viewing, they said the unit is gone! Plus, we are late for the written notice! And we need to pay $1500 extra! Only at that time did they tell us that in order to move out we need to fill out a bunch of forms! What can I say?! Why didn't you just give us those forms when we said we wanted to end the lease? Why did you suggest us to do a transfer?! Isn't this a pure setup?! Maybe on legal-wise we cannot do anything, but this just shows what kind of people they are!! Really bad people!! They do not care about the residents at all! All they care is money! They try everything to grab the business at the tenants' own risks! They are the worst people I have ever met!

Look at the score they have - 2.6 out of 5? No wonder they have so many negative reviews here!! Stay away from this apartment!! You never know what kind of tricks they are playing!