Imhotep Yakub

Review of Fort Washington Rehabilitation...

This hospital is absolutely horrible. They traumat...

This hospital is absolutely horrible. They traumatized my 90 year old grandmother who was admitted here due to testing positive for Covid-19. They kept her isolated which I completely understand, but I have no doubt the amount of attention she received was few and far between. My reasons and proof for why they traumatized her were made clear when my grandmother got back home from the hospital.

I would call multiple times a day asking to speak to the nurse practitioner to get an update on my grandmother and either the nurse practitioner was busy on the floor, hasn't arrived yet or she's not answering to pages. After days of not being able to get any updates eventually someone called me at 9:30pm to tell me that "your grandmother is doing fine". That was pretty much it. They don't volunteer any details at this hospital so unless you know what to ask don't expect to be in the know about how your loved one is doing.

I would send emails politely asking questions and they rarely got answered. The only time they were answering my emails is at the beginning when they needed me to sign all the paperwork.

I was told I could visit my grandmother in person by the activities coordinator and then when we arrive they tell us we can only Facetime her.

Here are some suggestions for this hospital:
1. Communicate to the family of the patient exactly what level of communication they can expect. Make it clear that you can't keep up because of Covid-19 if that's the case.

2. If a nurse makes the rounds daily why not send a quick blurb even a text message or email to the family about how the patient is doing?

3.If you have a patient in Covid isolation I think the family deserves to know exactly what is going to happen, it's not a normal situation.

4. Have an assistant or someone who's sole job it is to communicate information between the nurses/doctors and the family of the patient if the nurses and doctors are always so busy.

5. Don't release a covid-19 patient without making it clear that you didn't test the patient for covid-19.

The bottom line is that we as African Americans should question all the services that we get and start to realize that many of these companies in our communities don't give a damn about us. We receive such a poor level of service and I think we are used to it. I'm not. I will make sure I look at hospitals NOT in my neighborhood next time, they don't deserve your trust and especially your money.