Janet Rosenfeld

Review of Ocean Club Hotel

Actually we never got the chance to stay at the ho...

Actually we never got the chance to stay at the hotel, my husband had a health issue and we had to cancel. I called over two weeks before the reservation to cancel. I was told they would refund the deposit but would keep $50 and called it a cancellation fee. I tried to explain about my husband's health issue and was told "no exceptions!" Apparently no matter how far in advance of your stay or what the reason is, they will keep the $50. If you cancel within two weeks of your stay they will keep the full deposit! I have never heard of such an outrageous cancellation policy. It is ridiculous! Make sure you read everything on their website!