I don't know how to express my dissatisfaction! I ...

I don't know how to express my dissatisfaction! I have been calling the embassy for 2 weeks for information because I would like to return to France with my children and (American) husband either it is not the right time or they are not there. And when I call at the right time, well I am told that they are very busy and that I must call another time! My dear compatriots of the embrace, tell yourself that you are paid to serve us the French.