Jack Lief

Review of Audi San Diego

When I made my 8:30AM appointment, I was told that...

When I made my 8:30AM appointment, I was told that a loaner would be available. When I arrived, my consultant, Manny, filled out the paperwork and asked me to wait while a loaner was provided. I waited 30 min and asked what's the delay. Was told I was third on the list and I should wait a little longer. Another hour went by and I was still third on the list. I called my wife to pick me up. I left the dealership after a two hour delay. Three hours later a loaner became available, which I no longer needed, and I was asked if I wanted it. I explained the unreasonable wait and was told that all consultants were notified that loaners would not be available and my consultant apparently did not read her message.
When my car was fixed, I told my consultant that I would pick my car up in 90 min. When I arrived, my car was no where to be found. A full 30 min later, my car appears and I ask about the delay. Was told that dealership was short staffed.
A VERY frustrating experience. Almost enough to drive me back to Mercedes for my next car.