lumchiong Wong

Review of Shangri-La Singapore Hotel

We were disappointed on the first day as the pool ...

We were disappointed on the first day as the pool was closed due to someone dirtying it.

Then all the children had to go to the Buds indoor playground that could not manage the surge in users. I would have suggested some impromptus set up of painting or drawing areas outside by the pool etc to children to continue play out of buds.

The kids were looking forward to spending time there at the pool

We had a small accident on the 2nd day and was it disappointing as the infant ground was ill designed resulting in my baby girl falling into a edge knocking her head. There is a cushioned slope to climb up but at the bottom of the slope there was no cushion to prevent knocks.

We have reflected to the service personnel at the Buds playground and he said it's a problem well know. As several toddlers had fallen too.
I hope it gets fixed soon.

Also the artificial sand pit was a disaster as the plastic sand was all over the rest of the playground and it affected the ball pits as well. Stepping onto them in the ball pits were really uncomfortable and the sound kids were picking them up and throwing it around.

We saw the staff sweeping up the sand but it was fruitless as they were equipped with only small broom. A hand held vacume cleaner maybe more effective.

Other than that food at the line and room service was good as usual.

We hope to visit again. But please let us know if you will fix up the issues mentioned above so that we know our next trip will be better.