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Review of MyLoanCare

The worst company I have ever dealt with. AVOID AT...

The worst company I have ever dealt with. AVOID AT ALL COSTS. We never received our welcome packet. Never received an account number or payment stubs. Repeatedly asked for it, they are just lazy and never sent. They harassed us over the phone about payments, which was the only time we ever heard from them. We insisted we would not keep paying without having a proper welcome packet. Our most recent payment THEY had an error processing twice. We paid on time, but each time their system failed. We called them after seeing it had not posted, and then paid again. Despite this, they decided to report to our credit even though we were trying to pay. I have documentation of all of this. I have emailed twice in the last four days and not heard back. Unless you want to end up in a legal battle over their incompetence, my best advice is avoid like the plague. They have no business working in loan servicing.