Regarding the cryptocurrency promotion ('catch up)...

Regarding the cryptocurrency promotion ('catch up), Teeka reported that the customer service crew is available to help, just call. I am new to the world of cryptos and have found the initial steps confusing. When I call to ask questions, let's just say, the customer service people seem as confused as me.
Follow up:
.customer service reached out to me, & I am pleased to report they listened with a genuine interest in hearing my concerns. We are working to resolve my issues. I appreciate the responsiveness of the manger, Rob. Beth