Sarah Nalley

Review of Hollywood Casino Joliet

The only reason I'm giving this 2 star's is becaus...

The only reason I'm giving this 2 star's is because the staff at the front desk and housekeeping are so accommodating and friendly. Otherwise, our room was musty smelling. We have accessibility needs and the shower bench attached to the wall was grimey. The floor of the shower was cracked and patched. Usually these are things we can work around but when you are paying close to $200 for one night you don't want to work around anything. Also to our surprise, we had no hot water the next morning w no warning other than a sad letter that was barely slid under the door. Their compensation, late checkout. Mmm..not gonna work. Long story short..be in a pinch to stay here..Hotel in desperate need of face lift.