Alexander Roberts

Review of Bristol Energy

I moved in to a property in early November 2020 an...

I moved in to a property in early November 2020 and supplied a bill by Bristol Energy, to cover the period until my new supplier was set up. Their e-mail correspondence was very slow or non existent and the phone call was infuriating when trying to explain that I didn't have an account number, because I didn't set an account up. There was no indication on the paper bill to suggest what it might be...

With the bill eventually settled, I was told I would receive a revised bill by 23/12/2020. As the bill works out considerably higher than the rate I have since been paying, I have a feeling Bristol owe me money. I sent an e-mail early January and then again 11/01/2021 and I'm still awaiting a response. Getting through on the phone is proving to be a thankless task.

I can't rate Bristol as a supplier overall, but I can safely say I wouldn't consider them if I was to ever change in the future, as their customer service has been appalling in my experience.