2nd time I've picked up here. Arrived at 11am, app...

2nd time I've picked up here. Arrived at 11am, appointment is at 1 pm, I'm in a day cab. I can see the product I'm suppose to pick up on the dock. Not alot of trucks here. But nobody really working, or even starting to load me. Last time I was here was the same situation, waited over 3 hours the last time. Even showed up early.i have picked up at many places in my 20+ years driving. This is one of the worst.