2 months after signing up my switch is still in co...

2 months after signing up my switch is still in complete and despite 2 calls to customer service, who aren't interested and rude, still noting. The last call last week, I requested a call back having been on hold for 23 minutes, guess what, they didn't call me back... If only I could leave.... Not a patch on octopus.. the saving isn't worth the pain.