Irene Milner

Review of Troncalli Chrysler Jeep Dodge ...

Took my 2006 Dodge Dakota, with 75,000 miles on it...

Took my 2006 Dodge Dakota, with 75,000 miles on it, to the service department to diagnose "Check Engine" light. The service consultant, Chris, called and said the vehicle had Auto Lite spark plugs in it and they were not compatible with the vehicle. He was told that the vehicle had just been tuned and spark plugs installed. He insisted that was the problem. I allowed him to change the plugs and tune up. He called and said the light was off and vehicle was ready to pick up and the repair cost was $646.00. After having the vehicle back one day, the light came on, again. I called the Service Department and was advised to bring the vehicle back. After a couple of days, the Manager (forgot his name) of the service department, who was very rude, called and scolded me for not telling them it was "burning coolant". I told him I had brought the vehicle for them to diagnose it, not for me to tell them what was wrong. I, also, told him I had never heard of "burning coolant" and didn't know what he meant. He said it meant that it had a blown head casket and probably a cracked head. He could not explain why this would happen. I told him I had never added any coolant to it and he said someone had. The thing about this is no one drives this vehicle but me. Had it been burning coolant, the vehicle would have run hot, which it never had. I knew this could not be the problem. I picked the vehicle up and took it to another shop and was told that was not the problem, but he could not find the problem. I drove 112 miles to Monticello to take it to the repair shop that does my uncle's repairs, Allen's Auto Repair Shop, and the vehicle never ran hot. As a matter of fact, the gauge was slightly below normal. After two weeks, I was advised that the vehicle had Bosch 02 sensors in it and the sensors were not compatible to my vehicle and one of the sensors was damaged. He was given permission to put new sensors in it. This corrected the problem and the owner bought the truck. Had I had a choice, I would have given them zero stars!