This business had very good reviews, so I planned ...

This business had very good reviews, so I planned to move my sister in with me, through them. I called and they said they would do a survey at my sister's home. They gave me two different stories, one in which they went to my sister's house and one in which they went to the house down the street. Either way, no one knocked on my sister's door and we know because she was sitting in the living room waiting for that knock all day. The surveyor didn't call when no one answered, which confused one of the other people I spoke to. I could not contact the person I needed to for FIVE DAYS, instead constantly being told I would be called back. When I finally got in contact, everything was made out to be my fault (heavens knows how). They told us they couldn't do the move by the date we requested anymore because they needed a week to plan for the move, but we had been trying to get this done for more than a week already. My sister's flight was already booked, we had everything planned to make this move happen on the day we were told it would probably be able to happen. We ended up searching for a different moving company. I am very upset with my experience with these movers and I would not recommend them to ANYONE. Communication is key and if they made a mistake, they should have just told me so in the first place and we could have worked something out. The behavior of these employees was ridiculous.

Edit to add: When they realized we had fewer things to move than they originally thought, they completely changed their tune. They were more willing to work with us, but we had had enough of their antics. Beware of this moving company if you have many things to move (such as your entire home).