Unfortunately, this year s experience is worse tha...

Unfortunately, this year s experience is worse than last year. Last year, the reservation was upgraded to 3 rooms + free housemaids room without request and the reception was wonderful and services were excellent even hospitality was available in the chalet, this year three rooms were booked in Sunset Villas, but unfortunately we received 2 Room + children's room,
The reception is bad as there is only one employee to serve the departures and another to serve the arrivals and the number was large, the internet is not available in the villa, there is no hospitality, we did not receive the water park tickets upon our arrival to the receptionist s promise to send them to the place of residence and he did not, unfortunately, we expected an apology for that on the day The following did not happen. On the contrary, the answer was that it was free tickets and a loss of an unimportant entertainment day. I don t know why these incentives were put in place if they were not important.