Sherry Sapp.

Sherry Sapp.
Details09/25/2017
After 15 years as a customer, we abruptly received an insulting threatening letter from Tiffanie Nickson, Cusomer Service Specialist. The letter stated our $52 payment made two weeks before due date, had been refused by the bank for insuffient funds [we had more than $2,500 in our account, PLUS substantial savings, PLUS overdraft protection.] ECUA said because of the NSF, we would be charged high fees and be required to pay cash only for the next year. Clearly, we knew the bank would never have refused payment for lack of funds unless the bill had been higher than $25,000, so we went to ECUA who REFUSED TO EVEN SPEAK TO US, blaming the bank. Of course the bank records showed that we had the funds to pay a bill hundreds of times higher, but that ECUA had never presented a request for payment. It took uneccessary time, aggravation and highly offensive treatment before ECUA agreed to drop the extra charges. Yet, ECUA neither accepted responsibility nor apologized for their rude, highly unprofessional behavior.
We are demanding that Tiffanie Nickson and whomever handles banking matters be fired.
Stephen and Sherry Sapp