Nathan Campbell

Review of REI Real Estate and Property M...

We rented a house last year from a family and they...

We rented a house last year from a family and they used REI as the property manager. Our specific property manager was awful. They rarely return phone calls and take forever to reply to emails. I'm not quite sure what purpose they even served. After moving out it took then them 3-4 weeks to return our security deposits. And after we got it they screwed up the amount (obviously less than what we were owed). We are still attempting to contact these people to get our money back. I always thought that the point of using a property management company was so that they could be the point of contact regarding any issues. Clearly it s just a place to collect checks. They basically serve the same purpose as a P.O. Box. I would not recommend using REI to manage your rental. These people are dense, aloof and unresponsive. Those are all traits I look to avoid when finding someone to deal with my money.