Christian Renardy

Review of port lotniczy wrocław s.a.

Luggage control was fast and easy. That's the only...

Luggage control was fast and easy. That's the only thing positive to say about this airport.

I didn't use the shops, so no rating for that.

For the small size, which is usually a good indicator of easy path finding (less size, less complexity); it has the worst navigation I've seen, even on larger airports like Frankfurt and Newark.

It starts at the entry hall, where the symbol for customs (and goods to declare) looks strangely familiar like the security symbol (for luggage control) on other international airports.

The first 6 gates are easy to find(as you just run past them) and you can sit there comfortably.

Gate 7 to 12 is behind a wall of glass and doors, which is due to security as they control your passport before entering.
As usual I was early at the airport and just wanted to get to my gate (7) their navigation sign is like 7-12 go there... So I followed and queued at the passport control behind gate 12. Just to get rejected by the customs officer as this wasn't Gate 7... Even tho you can easily see that 7 to 12 are somehow connected... The area before Gate 7 was empty, so I sat down at Gate 6 and watched like 30 people all trying to open one of the glass doors at Gate 7... Because it's just not clear, how to get into the restricted area... As I'm still sitting here, I'm guessing the customs booth nearer to the gate will eventually open. But the navigation and the provided information regarding "where to go now???" is still really bad and needs to be called out...