Bad then great. I booked an adventure quest for m...

Bad then great. I booked an adventure quest for my son's 9th birthday party but no one showed up. He was absolutely devastated. I had a difficult time communicating with the birthday coordinator. It took lots of calls to the office to get a response. She was always in training or not available and it took weeks to respond to my initial booking request. The week before the party I both emailed and called to confirm. She eventually left me a voice mail telling me we were good to go. When no one showed up, she was unresponsive to calls and texts. I finally managed to get in touch with someone at the office (it was a Sunday). I was told I wasn't even on the schedule.
I'm giving them 4 stars because of how they responded to the no show. Mark Hope (who I believe is the manager or director) dealt with my situation. He told me there is a new birthday coordinator and offered me a free adventure quest for the birthday guests. We scheduled the quest for a few weeks after the original party. It was awesome - exactly what we'd hoped for! There were dragons, epic sword battles and lots of smiles. The quest leader did a great job keeping the kids entertained and responding to the direction they wanted to take the quest. The communication leading up to the do over was great. I knew who to expect and was in contact with the quest leader. A much better experience!
Mark also offered my son a free week of summer camp. We haven't been able to take advantage of the camp yet. Overall, a mistake was made but they more than made up for it. I recommend them for birthday parties.