Curtis Northcutt

Review of Back Bay Bicycles

My Giant Seek bike was stolen. I lost about $1400 ...

My Giant Seek bike was stolen. I lost about $1400 with all accessories and upgrades. So I visited all the bike shops in the area to purchase a new bike: Giant, Landers, Cambridge, Back Bay. First off, only Back Bay (rep. Mike) said "wow, we will help you out, we'll take care of you" - and actually kept to their word. They reduced the prices for me and really helped me get a comparable bike and replace all the parts for a good price. The other companies all pretty much went with "wow, that really sucks... now here are all our bikes for the price on the shelf." Secondly, Back Bay was cheaper than any other store. Third, they were very kind and helpful. Fourth they answered multiple phone calls I made with them, to the point I thought they would get annoyed, but they didn't - they just gave me a great bike for a good price. And fifth, they even helped me out with a rental until my bike shipped to Back Bay. Coolest company ever. I will be a repeat customer.