I lived in Fillmore Center Apartments for 2 years ...

I lived in Fillmore Center Apartments for 2 years because it is close to work. The apartment is ok (except for packages usually being missing), but it has been a terrible experience dealing with people at the resident service office. I am not sure if this is because I am Asian or they do this to everyone, I am treated with bad attitude and impatient tone during almost every of my few visits in the past 2 years.

My recent experience of moving out has been a nightmare. One month before the lease end date, we received an email saying if you want to renew the lease you need to do XYZ, and your lease will expire if you don't do XYZ, which made us believe that there is no action needed if you want to move out and terminate your lease. Before that I also called the office and mentioned that I'll pass the offer as the rent increased significantly. Yesterday we were told that there was no 30 day move-out notice from us (excuse me?) and they also require a move-out notice from a previous tenant who moved out more than half a year ago (excuse me?!) in order to initiate the move-out process. And because we don't have this, they are charging us the additional rent after we move out, and at a much higher rate that is incredibly high, without any prior notice. My roommate and her friend was there, and they were treated with extremely bad attitude when she was trying to explain that we already gave the move-out notice 30 days ago. We also connected with the manager in the afternoon but all we heard is we owe them money and the call was ended abruptly.

I am emailing the office again hoping that they will follow up on this issue. Will follow up on this review if there is any updates. For now just want to remind all current and future residents, please take EXTRA CAUTION of your lease and the misleading lease renewal email and when dealing with people at the resident services office.