Does anyone know how to get their roblox limiteds ...

Does anyone know how to get their roblox limiteds back after it being stolen? I recently lost 2.5 million in robux and roblox accused my of violating terms of service by using real money to buy Limited's. When I try to send proof, they always send me the same auto generated email and I'm really starting to get annoyed. Its been over 10 days and I've never gotten a non-auto generated email. -TechnoEntity