Zeina Habbal

Review of Ashley Furniture Industries

This was my second time buying furniture from Ashl...

This was my second time buying furniture from Ashley Furniture and this location in specific. The first purchase I ever made with them was a bedroom set. The purchase and delivery process were easy, the delivery was on time, and the set was as beautiful as it was in the store.

The second and most regretful purchase I ever made, was a dining room set. I went back to this location and purchased the Caitbrook Counter Height Dining Set. It was a gorgeous piece of furniture, and I fell head over heels for it at the store. It was the perfect size and color for my small apartment. I made the purchase on 1/19/2019, and the first slap to the face was the fact that I had to wait for over a month to get this delivered. Today, 2/28/19, after a long long wait, it was finally delivered. While the technicians were putting it together, I started smelling a very strong chemical, gasoline type odor coming out of the table. I asked the technician what that was and he said that it is normal for the wood to smell like that right after it comes out of production. He suggested I use an odor eliminator to help with the smell and was on his way. I live in a 700 sq.ft apartment, this "wait for the smell to go away" type business might work for a huge suburban house, but not an apartment the size of a closet.

It came to a point were I couldn't breathe anymore. I had the windows open in -1 deg F weather, the heaters on, 3 purifiers on the highest setting, a dehumidifier, bowls and bowls of white distilled vinegar and bowls of baking soda all around the apartment and I still could barley breathe. I had to trap myself and the cat inside the bedroom because I was so worried that I won't wake up the next day because of the chemicals that I consumed. I ended up staying with a friend that weekend, but even though I left the windows open all weekend and risked my pipes freezing, the minute I got home and closed the windows, the smell came back even stronger than it was on the first day.

I called the store numerous times, along with customer service, but they were no help at all. I got several "we'll call you back", but never received a call back. I didn't give up, and called every single day numerous times until one lady finally agreed to do an exchange for the product, however, she could not guarantee that the table will not have an odor. This fiasco lasted about 4 days until someone agreed to help. I never even received an apology or any sort of compensation for what I had to go through.

This is not something you want to go through after you spend over 800$ on an item. This was supposed to be a purchase from a high-end name brand store and I never thought I'd ever have to deal with something like this. It was a nightmare that I don't wish on my worst enemy.

I do not recommend buying furniture from this store. The fact that I was never told about the smell during the purchase defines what type of store this is.