Steven Pine

Review of Fairmont Le Manoir Richelieu

I took the time to book my room over the phone. I ...

I took the time to book my room over the phone. I specified my requests: a room on the upper floors, a room with a glass-enclosed shower and a room with the best possible view. Also, as a special request for amenities, I requested to have a refrigerator in the room and that I would pay the extra.

The room I was allocated was not on the upper floors (I was on the 2nd floor), I had a bathtub rather than a shower, I did NOT have a good view at all, taken in a corner dark with a view of a wing of the hotel where the sun hardly penetrated and above all, no refrigerator at my disposal.

That said, I understand the health policy related to COVID-19 and that they must leave a time between each stay. What I don't understand is that no one took care to let me know at reception. It would have been cordial if someone had told me, Sir, we have taken note of your special requests which we unfortunately cannot honor given XYZ. In addition, we cannot provide you with a refrigerator for reason XYZ. "

The impression that my passage leaves me is that they don't give a damn about our special requests.

I would have expected them to tell me upon arrival about my room preferences and especially the amenities specifically requested. If I ask for a refrigerator, it's because I need it! I don't think it's up to the client to repeat it when they arrive at reception given their reputation and the price of the stay.

Don't get me wrong, not all views are good. It was really disappointing ...

Lack of experience at reception.

The restaurant menu was simple and short, I was struggling to find anything to satisfy me.

I wrote to the establishment to let them know of my dissatisfaction and they did not see fit to answer me.

Really not up to par ...