Kathy McLoughlin

Review of MyLoanCare

Customer service on two occasions now, have been d...

Customer service on two occasions now, have been disappointing to say the least. Being put in hold, only to get a recording that states their so busy they must call you back. I receive my phone call back spoke to the customer service agent for a minute to tell her my issue, only to be put in hold again, for 20 minutes, before my call was routed to a recording saying it too busy and they can't take my call now and they disconnected me. I called back and was directed to call another time. I went to the website and left an email for the customer advocate asking to have someone call me back, but of course no one did.