D. Church

Review of Russels Heating and Cooling

I want to commend Chad Tisdale, HVAC Tech for Russ...

I want to commend Chad Tisdale, HVAC Tech for Russell's Heating and Cooling. I have a dual zoned heat/AV system. I placed a trouble call that very little air was coming from the upstairs vents compared to the flow of AC in the downstairs vents. The first tech pushed a wire and the air started flowing out better. So we assumed a wire was just loose. The next month when I turned on the AC again upstairs, the air flow was minimal again. I placed another call and the 2nd tech tested power to the main board--no problem. Unfortunately, he couldn't reach the damper due to the tight space, so they sent a third tech another day. The 3rd tech, Chad Tisdale, was able to reach the damper and adjusted the weight. He also noticed that a lot of air was leaking from the unit and made some corrections, but advised that the install team needed to come out to patch additional leaks. I really appreciate Chad being thorough and spending the time to try and isolate the problem. More air is now coming out of the upstairs vents! Looking forward to the install team completing the patching so the duct work is working properly!