Current resident speaking. For the sake of space, ...

Current resident speaking. For the sake of space, I'll put aside the problems we have with the surrounding area and focus on our apartment and relations with management. We have had several maintenance issues since day 1 that have never been attended to. We wrote them all down on the "move-in checklist" as the front office told us to. Then when nothing happened we complained and they told us we had to email them. Since then we have emailed at least a dozen times and gone to the office to ask about our maintenance requests to no avail. "Email us." "We have." "Email us again." "We have." "Speak to our manager." "Where are they?" "Oh she's not in." The manager is never in, it seems. It took us 6 weeks to get a mail key -- one key, mind you, for a four-bedroom apartment. No hot water -- constant cold showers. The dishwasher doesn't clean things properly. Poorly installed cabinets and drawers that still smell toxic from being painted. Broken outlets. The A/C cover fell off. Our door makes an insanely loud sound when it closes -- we were told we would be getting a "new door skirt" that week but that never happened. Our fridge is made of mismatched parts from different fridges, so the shelves don't fit together and fall all the time -- again, we were told we would be getting a new fridge but that never happened. We have never had access to the pool -- the pool that management loves to advertise to potential lessees to attract them. No one in the leasing office ever seems to have any answers to even the simplest of questions. They always make excuses about how it's "not in their power" to fulfill our needs (these needs, mind you, are guaranteed by our lease, especially the hot water) and yet they make zero effort to fix our problems. Several times I have asked front office workers questions only to be told that they "don't work here" -- why are they behind the desk then?! Sharps and Flats also never alerts residents about any important issues. For instance, our water once ran BROWN for a day without any explanation -- they literally never said anything. When we brought it up (obviously it's a big health concern), they were like "well it's not brown anymore".... There was also an electrical fire in one of the units a couple months ago, and management never said a word about it. I had to find out how the fire in my own housing complex happened via the school newspaper. Rent prices would be reasonable here if everything were in decent working order, but it's not. Management had made everything our problem as lessees. We know our rights. Under California law, as underscored by our lease, we are entitled to working hot water. Apartment management is supposed to be given a "reasonable amount of time" to deal with maintenance issues. It's been 4.5 months. As far as I'm concerned, we've been the victims of false advertisement and negligent management. Would not recommend to anyone. Avoid living here if you can help it.