Jae Joon Lee

Review of The Fillmore Center

People in the leasing office are incompetent and r...

People in the leasing office are incompetent and rude.
I called to get some information about available units, which would take 5 minutes at max to answer, but it took me 30 minutes to just schedule for an appointment with the leasing office. Again, this is not a tour of the unit that was available, just an appointment to ask few questions I have.

During the tiresome 30 min call with the leasing office, I was put on hold for 5 times (each hold was about 5 minutes) without any specific reason. I totally get dealing with tenants can be hectic at times, but I don't understand what could possibly have higher priority than a future tenant who's been on the phone for almost 30 minutes.

I was expecting to schedule for a tour, but they told me that it depends on the availability of units on my appointment day. Already wasting 30 minutes on the phone, and all I got was a single appointment to ask less than 10 questions that could've been easily answered over the phone. The tone of the leasing manager felt like they either didn't care or just didn't feel like answering questions.

What threw me off was the appointment itself. I scheduled my appointment during Friday lunch, and when I got there, they just told me the appointment has been canceled. Who cancels appointments without any notice to the other party? I came all the way from work for this appointment, but didn't end up getting one, and had to go back for nothing. I tried to at least ask the questions I had prior to the appointment. But they just told me to schedule for another appointment.

The property seems nice (at least on the pictures, since I never got a chance to set a foot in one of the units they have), but people in the leasing office are atrocious. If building owner/management really do care about keeping good reputation of this place, instead of replying to every single reviews like a bot, please evaluate your employee's manners and competency to hire better people.