Rachel Freinik

Review of Transmission Design Inc.

It was my first time to this specialty transmissio...

It was my first time to this specialty transmission repair shop. I had arranged with them to drop off my vehicle the night before, I did so. The entire day I never was contacted by Auto Trans. I called at close to find out they never looked at my vehicle. So I left my vehicle with them another day, with no apology given. The next day by late morning Scott called me to tell me the diagnosis. I had asked them to also check a minor exhaust rattle I had. Scott just told me to take it to another garage. I thought for the inconvenience they could have possibly did the quick repair. I probably will not recommend their service to anyone.
Thank you for the reply. So when I actually brought my vehicle to Auto Trans was at the end of October. I think there was a little confusion with my vehicle and a different vehicle the day Scott meant to look at my transmission. I think Scott was having a busy day. Someone should have gave me a call just to update me. I believe that everyone deserves a second chance. I often give businesses 2 or 3 tries before I stop going there. Review posts are just telling your experience and a reply trying to set a customer straight isn't the friendliest way to go about handling things. Merry Christmas!