Mark van Ark

Review of Freightliner of Arizona

Wish I could select Zero stars.

Wish I could select Zero stars.
Brought my Monaco RV in and had Kirk (RV manager)drive with me in it about a noise coming from drivers side drive axle. He said her heard enough and knew what to tell his mechanics. Later that day I received an estimate for just over $10,000. to replace the entire rear end. He said it was bad and metal was in the differential. I reminded him that the noise was coming from the drivers side main axle and questioned how it could be the drive train and differential. Kirk said that the sound was just resonating over there. I then called Monaco and asked if this was something that they have heard about on a coach that only had 41k miles. When a Monaco representative stated he had been at Monaco for over 20 years and he has "Never" heard of a rear end going bad I knew I was being scammed. I paid the $300 diagnoses fee and by recommendation of the RV forums went to Massey in Phoenix that specializes in Heavy equipment Drivetrain and Chassis. They sent it out and said the rear end is perfect (no metal in differential fluid) and only needed a bearing on the drivers side axle. They fixed it with labor and parts for around $1,000. I have since driven to Oregon and back (approx. 3000 miles) and it has been perfect!
Thank goodness for an honest shop like Massey and shame on you Freightliner of Arizona!