My son is being treated at Craig for a TBI. While ...

My son is being treated at Craig for a TBI. While my son was at his previous hospital and we we given the opportunity to take him to Craig, we were told all the wonderful things they do. The therapy itself for the patients is wonderful but everything else was vastly overstated. We were repeatedly told it was very family friendly and family oriented and we have yet to see all of that. The therapist allow you to join sessions but then I was told to just take care of myself and let them do their job... I'm his mother, I'm going to be there. I was also told I couldn't spend the night with my son in his room... which I wasn't asking, I was letting them know I was doing it, I'm his mother, that should never be questioned as far as I'm concerned. We heard that Craig was consistent and efficient and we have also not yet seen that. There is definitely a lack of communication around here. And not really any straight answers unless you ask the same question a number of different ways. Again the therapist have done great things with my son, but you need to be extremely patient to deal with some of the "procedures" around here.