I purchased a Specialized Secteur Triple from Mont...

I purchased a Specialized Secteur Triple from Montclair Bikery a little less than two years ago. I had a good experience with my purchase due to the salespeople being very knowledgeable and friendly. I initially went in to buy a Specialized Alleze but after a brief conversation the sales person realized that this was probably not the right bike for me. I was persuaded to test ride both the Secteur and the Alleze. I bought the Secteur. This is the first real road bike I ever had and they walked me through the whole way. When I was shopping around some shops were a little intimidating to a novice. I was made to feel as though I shouldn t be there if I was part of their community or I was constantly being up sold. I had a specific budget in mind and carbon frames did not fit into that budget, yet most shops kept telling me about all the benefits of it and how I would appreciate it down the road. I heard there was a new owner of Montclair Bikery a few years ago and it definitely shows. I visited them a while back (under previous management) and wasn t happy.
Fast forward almost two years later and I m still a novice cyclist, lol, I break a spoke on my wheel and somehow got it caught in the chain. The rear wheel immediately locked up on me. Thank God I was going slow up a hill and was able to unclip before it was too late. I managed to get the spoke out of my chain and ride home. I called the bike shop and they were more than happy to fix the bike for me almost immediately. Then they realized I hadn t had my complimentary tune up and offered to honor it even though I was outside the first year.

A couple of days later I dropped off the bike and they fixed my spoke and fixed my bent rim. They took into consideration the fee because I bought the bike there. They replaced the broken spoke and fixed my bent rim, I even scheduled my bike s tune up.

After all was said and done I was extremely happy with the service I received at Montclair Bikery from the purchase a couple of years ago to the recent service of the bike. I m glad I decided to try them again and I am convinced I will not only continue to shop there but will recommend them to others. I normally do not write reviews but I felt they deserved it.