Caitlyn Bassignani

Review of Emerald Coast Utilities Author...

The first customer service representative I spoke ...

The first customer service representative I spoke to gave me the wrong information about getting my mattress picked up with trash. I called again to ask why it wasn't picked up and was told I needed to schedule it to be picked up (which I wasn't told before). The woman I spoke to was RUDE and kept talking over me. I am moving and this was the last day I could have it picked up before my service ended. She said I would have to pay to extend my service even though it was their INCOMPETENT representative that gave me the wrong information. Glad I'm moving. Worst service I've ever had.