I pay for them to pick up my trash weekly. At leas...

I pay for them to pick up my trash weekly. At least once a month they fail to do so, they haven't come for my recycling in two weeks. Its 2:30 now.... I doubt they will come today either. But they want me to call back on Monday to report failure to pick up.... They should have to refund you for every time they fail to render services paid for.