Kiffin Potts-Brown

Review of Meyers Vacation Rentals

When you spend over $18000 on a single property fo...

When you spend over $18000 on a single property for one week, you tend to expect good service. That did not prove to be the case in our recent experience with Meyer Real Estate and our rental of The Diamond. Particularly in reference to our wi-fi.
We selected this venue so that it could host the majority of my family as they gathered for my Mother's memorial service. She was a former resident of the Orange Beach area and a customer of Meyer rentals for the many years following where our family gathered every 5 or 6 years - each house bigger than the last due to natural growth. We set up a boat charter to spread hers and my father's ashes, but due to the fact that several individuals were unable to attend due to balance and motion sickness issues, we had planned a pre-charter presentation to share a presentation and allow people to speak at the house. While the space was sufficient, unfortunately the technology was not. We were completely devoid of wi-fi the entire time of our stay (did I mention we had a full house of 33 people?). This created a situation where several of my family members had to leave the house to set up our presentation and had to go to the library so that they could download it directly to our computer due to the issue. I was unable to send my speech to my phone which also created a problem and delay. It was a complete embarassment in front of so many people I revere and not appropriate for my Mom's last hurrah.

The lack of wifi continued throughout the week. Because it was stated to have wifi, 10 or more of our party agreed to come even though some work was required during their stay. Instead of enjoying the beautiful views from our balcony, they had to find their way to the library and spent hours on end there. And, as the organizer of this stay, I can't even convey the level of stress I experienced with every question about the wifi and when/if it would be working. This happened constantly throughout the day.

Even for smaller reqeusts, we expereinced delays. A shower on the 3rd floor wasn't draining. Theh commiitted to a 10 AM time to fix it and never showed up. We had to reschedule for 5 that same day when they were finally able to make the repair. The door to the patio was a monster to deal with. Due to our other two experiences with maintenance, we ended up just fixing this oursevles with a quick trip to the hardware store.

Again, did I mention we spent over $18.000 on this property? Wifi finally arrived late Friday afternoon -- we checked out at 8 AM that very next morning.