(Edited to add: Notice that Meyer apologized four ...

(Edited to add: Notice that Meyer apologized four months after my stay. This apology was not accompanied by any form of compensation.)

I stayed with my two daughters in Beach Club 1109C from Sunday, June 14th to Thursday, June 18th. This was to celebrate my older daughter's graduation from high school after all the disappointments surrounding COVID-19. Unfortunately, this condo added to the disappointment. This review was originally written as an email to give Meyer Vacation Rentals the opportunity to make things right, since we have used Meyer in the past and were completely satisfied. They sent a brief apology email and did not offer any kind of compensation for our poor experience.

After driving 8 hours, we had to stand in the heat with all our luggage for over 45 minutes because the door code wouldn't work.

Sometime during the first night, we realized the air conditioning didn't work. The next morning, I tried to call and report this but my cell phone didn't work. I found two cordless phones in the unit and plugged them in, waiting an hour for them to charge. But after charging (and dialing 8 for an outside line, as instructed), the phones did not work. We decided to change our evening plans and drive back in to Gulf Shores to eat dinner so that I could go inside the Meyer check-in building and let someone know. The lady put in a service ticket and said they would dispatch someone right away, so we went straight back to the condo to wait on the repair men. They arrived at 9:30 pm but didn't have the part, so we spent another night in the humidity and heat. Then the next morning we had to wait on them to come back and repair the air conditioning before we could go to the beach.

The second big issue was the Wifi. We had no Wifi the entire time we were there. I understand that Meyer does not manage the Wifi, but the runaround on this was incredibly time-wasting. To start with, I knew I couldn't call the provided 1-800 number from my room, because I had no phone. So first I tried rebooting and checking the modem and router myself. When I was sure they were both working properly, I went to the main lobby building and asked to use their phone. After some time on hold, the lady wanted me to troubleshoot the Wifi. I told her I wasn't in the condo. So she said someone would be out within 24 hours. She even told me that they may leave equipment outside my door and call me to walk me through the replacement! Two days later, I got an automated call that someone was on their way to repair the Wifi. However, we were in Gulf Shores. So I have no idea what happened there, but when we returned, the Wifi was still down. And although someone at Meyer told me that it was down for many in Fort Meyer, I checked with several condo neighbors and they all had access.

The final big issue was the washing machine. The night before we were to leave, I started a load of laundry. When the cycle stopped, the lid remained locked. No matter what I tried, I couldn't get it to open. So we stayed up until almost midnight Googling how to get the lid open. We finally used the magnet on one of our Yeti tumbler lids to trigger the magnetic lock. I realize we could have walked down to the main lobby, used the phone, and called Meyer again, but at this point I was so exasperated that I just wanted it to be over.

Several other smaller problems: All the light bulbs were burned out in the bedroom. The toilet isn't secured to the floor and moves when you sit down; you can hear the toilet grinding against the tile. There is something, probably glass, in the garbage disposal. And the outlet beside the bed has a short in it, so if you plug your cell phone there and go to sleep, your phone will not be charged in the morning.

I would conservatively estimate that I spent a total of 8 hours of my vacation dealing with condo problems. I asked Meyer to make this right. It was a huge disappointment, especially to my daughter. I know Meyer has a better reputation than what we experienced this week, but they did nothing to compensate. We will not book from them again.