Jack Ryan

Review of Kelly's Resort Hotel, Rosslare

We went to Kelly's to celebrate our ruby wedding a...

We went to Kelly's to celebrate our ruby wedding anniversary for what should have been a pleasant stay, unfortunately ended in disaster. When a customer finds a hair in their dinner a simple apology should be sufficient, however, Mr Kelly proceeded to apportion blame away from the kitchen with the comment "that the staff have no hair like himself." When he was challenged on his hurtful insinuation that it was the customer's hair he then suggested "it may have happened the dish on the way out."
It was pointed out to him it was unfair to suggest it was the waitress because she was blond and the hair was dark. We were very disappointed and surprised with Mr Kelly's attitude because we have been visiting Kelly's hotel since 1983, and we always enjoyed our stay and it is not our intention to take away from the standard of the food because unquestionably it is Michelin standard. No Mr Kelly, this is purely to highlight to you (however unpalatable it maybe) that occasionally the customer is right and accordingly deserves some respect. I gave you 4 stars in honour of the high quality of the food and the pleasant staff. I will leave it you Mr Kelly to guess why one of the stars is missing!