Vincent Lum

Review of Tuas Power Supply Pte Ltd

My contract was automatically renewed when Tuas Po...

My contract was automatically renewed when Tuas Power claimed to email me the notice a month beforehand which is ghosted as I never received but Tuas power had the email copy. That's not the point. I am very unhappy when the contract renewal I am paying a higher rate then the plan advertising by Tuas power. The Power Fix 18 advertisement is $0.1798 yet I am being force to pay $0.1894 according to auto renewal contract.

Clearly Tuas Power charges me for a similar plan name but different price which did not openly disclose.

I wrote to Tuas Power customer service but not resolved. Anyway it is just 177kwh. Just to let the community know Tuas Power have 2 price plan.

1.Price plan contract that is advertising and openly disclosed.
2. Hidden renewal price plan not openly disclosed.