Kristi Irvine

Review of Northern Nevada Medical Center

I took my son here to NNMC some months ago when he...

I took my son here to NNMC some months ago when he got a spider bite that appeared to be that of a Brown Recluse. Turned out just to be an allergic reaction to a house spider bite. Unfortunately, my son aquired his first ever MRSA/staph infection while he was here, in his spider bite. Now he gets it just about monthly & will forever be extremely susceptible to it. It's caused a lot of burden on our family & in my son's education & health. Unfortunately, he now has to live like this for the rest of his life, thanks to NNMC.
My Mom also got staph here in her arm when she broke her arm years ago.
So yesterday my Husband & I had to come here for MRSA/staph in his knee. His knee was clearly full of fluid that just wasn't coming out on it's own, so we came to NNMC to get it drained.
They did an ultrasound on his knee & said there were no fluid pockets in there. So they decided to milk our insurance & also did blood tests, urine tests & even chest x-rays! All of his tests came back clear, as we knew they would, knowing they were just milking us. The doctor was not friendly, wouldn't even respond any of the times we thanked him. The nurses did not inform us of the procedures they were performing, just kept telling us to ask the doctor, who seemed not to actually care. I also asked the doctor a medical question about myself since he was there & he was absolutely clueless & said I would have to ask a different doctor. So they ultimately prescribed my Husband Rx Aleve & antibiotics & sent us on our way.
When we got home, his knee started pouring fluid. It drained for the rest of yesterday, all night last night & more this morning. So basically, we went to the hospital for no reason, other than antibiotics & a few thousand dollars in hospital bills for unnecessary tests, just to go home & drain it ourselves. We are taking our fantastic milk-worthy insurance & moving to the St. Mary's network for all our future medical needs. I will discourage everyone for the rest of my life, from going to NNMC!
NO, an "empathetic" comment in response from NNMC will NOT change my mind or fix any of this!
And NO, we will NOT take even more time out of our lives to email NNMC so that they can pretend to care about our "concerns". ACTIONS speak & when it comes to our HEALTHS, no words in the world will ever make a difference. If you actually CARE, you would SHOW it by providing better care to patients!
This isn't some retail store with bad customer service - people's LIVES are on the line in THIS place!
UPDATE: The other day, my Mom collapsed from a breathing problem & was hospitalized here at NNMC 2 days ago. The staff have been wonderful to her, but I couldn't skip a review on this, after they overdosed her on Fentynal, while going through the contrast proceedure to have her heart checked. She thought she was going to die! She couldn't breath & her temperature spiked to a deathly high. They addressed it & got her through the proceedure, but now she is very sick & her skin is BLUE! When I first walked into her room today, there was an unopened syringe in the middle of the floor & my Mom's bed was wobbly & sitting lopsided. In addition to these things, my Mom has no doctor assigned to her. She has gotten only vague answers from the very kind nurses/aids/staff. We/she have been given no idea on when there would be a doctor for her, if only to get information about her test results & a medical plan for when she goes home.
My own family (my Husband & children) & I switched to the Saint Mary's Medical Group after our previous review, before this current update. We have never been taken better care of!