Derek Van Kooten

Review of Pella Family Dentistry

Make sure you double check what the estimate they ...

Make sure you double check what the estimate they give you is with your insurance company. I had 3 cavities I needed filled, and they gave me a quote to get them filled after insurance which was around $180. That was fine with me so I got the work done. When I got finished, they charged me around $186 and said that if there was any more I needed to pay they would send a bill in the mail. A month later, I got a bill for $140 on top of what I already paid. If it was $20, or even $40 more than the estimate, no big deal.. but this was almost double. I called the insurance company, and they told me they only cover a certain amount per cavity. When I called the dentist back, they basically told me that their estimate is a complete guess based on other people s insurance, not what I had. Then I was told that if it were an in house insurance company, they would have had to pay the difference, but since my insurance was not in house to them, they wouldn t pay a dime. I felt like i should have been notified that the estimate was not based on my personal insurance, and that I needed to contact my insurance for a more accurate estimate. I will not be using this dentist again.