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Extremely Disappointed. Poor!

Extremely Disappointed. Poor!
Costing alot more compared to several other hotels in the same area. Use The Maya Hotel instead.

When me, my wife and my 2 small children returned that evening to get some rest and sleep after having a long day and being extremely tired we were greeted by a loud party outside at the swimming pool. This was approximately 11pm that night and continued until 1:30am before the music was turned down. This is completely unacceptable as the rooms are not soundproofed in any form as you will see and hear from my recordings.

Upon complaint to the receptionist the following morning on checkout, he looked at our faces as though it did not matter but apologised without sympathy and continued with his duties after explaining it was a private vip party and they had booked out all the area of the swimming pool. We did not have time to ask for the manager to raise our complaint formally nor did we have confidence it would be dealt with amicably especially with us being subjected to that kind of hospitality.

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