Kacy Dudrey

Review of Hawthorne Books

I love Powell's Books, but had a bad experience se...

I love Powell's Books, but had a bad experience selling back books. It was just really bad customer service.

When I arrived at the counter, the person working at the sell books area did not even look up. I asked him if it was the right place to sell back books to which he replied yes and continued to work on checking in books. After about five minutes, I asked him if I should return at a later time. He seemed offended by my question and said he would be able to help me when he was done. When he finally helped me, he mumbled something as he was going through my books and ended up saying 4 out of the 5 they did not need. After some prying, I found out that they did not need them simply because they were overstocked in those titles. I could take them to the downtown store and they may be able to take them.

I would have appreciated it if this person would have looked up when I came in and simply said he was working on something else, but could help me shortly and then explained the process of why my books were not needed. Instead, it seemed I was bothering him by being there. Not good.